Frequently Asked
Questions

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Healthcare is changing, and at Care2U, we are adapting.

Answers to our most frequently asked questions can be found here. We want to ensure you have all the necessary information you need before booking your appointment. If you have any other questions, please do not hesitate to call us at 833-433-CARE. If you are experiencing a life-threatening condition or medical emergency, call 911 immediately or go to your nearest emergency room.

If you believe you are experiencing a life threatening emergency, our team recommends that you dial 911 or safely make your way to the nearest Emergency Room.

Care2U is a medical practice and mobile health company that delivers healthcare directly to people in their home, on-demand, helping them avoid unnecessary and preventable hospitalizations and trips to the ER.

Care2U delivers healthcare directly to you, on-demand! Whether you’re at home, at work, or on-the-go, we will bring the Care2U! Once you request a visit, our team will assign our next available appointment window, and we will send one of our mobile care technicians directly to you. Our team brings all of the clinical capabilities of a traditional urgent care setting, can answer clinical questions, and can ensure that any prescriptions are sent to your local pharmacy.

One of our mobile Care Technicians or Care Specialists will arrive at your home, and one of our ER Physicians will join the visit via telehealth. We also have a team of RNs, Nurse Practitioners, and Physician Assistants who are available for in-person visits.

Upon arriving, our Care Technician will take vital signs, help assess your immediate needs, and conduct a comprehensive Medical History and Physical.
Our ER Physician will join the visit via telehealth to review your medical history, provide care recommendations During the visit, our Care Technician will perform additional diagnostic tests as recommended by the physician.

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Care2U clinicians can treat non-life-threatening medical conditions, with virtually all the same clinical capabilities as a traditional urgent care or other skilled care setting. Our team can treat UTIs, dehydration, and fall injuries, and can conduct x-rays, ultrasounds, EKGs, point of care lab testing, IV Medication, and much more!

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On average, our appointments typically last about 60 – 90 minutes.

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After you request a Care2U appointment, our team will assign you our next available appointment. All of our appointments are scheduled with a two-hour arrival window to account for traffic and other factors. Our provider will arrive within that two-hour window but please note that the appointment may not be completed by the end of the arrival window..

Yes! You can book a Telehealth Consultation with one of our ER Physicians if you aren’t ready to have a clinician come into your home, or if you just have some questions you’d like answered.

Our team understands how stressful a transition home from the hospital or nursing facility can be. Care2U Transitional Care is here to help ensure that your discharge home and transition back into life in the community is as smooth as possible, and that you don’t end up back in a hospital. Our clinician will visit with you within 48 hours of arriving home, and you’ll have access to our clinical team in-person, over the phone, or via telehealth, should you need them.

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We offer three convenient options for COVID-19 testing, including Rapid Antigen tests, with results in 15-20 minutes, Traditional PCR tests, with results in 24-48 hours, or Rapid PCR tests, with results in 4-6 hours. We bring the test directly to you!

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You can book a visit on our website at www.care2u.com, or on our app (available on the app store and play store), or by calling our office at 833-433-CARE, and a member of our team will be happy to assist you!

Care2U payment methods include all major credit cards, debit cards, Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), or you can pay via check.

We currently partner with many leading insurance companies, including Medicare. If you’d like to confirm coverage under a particular plan, please call our office and a member of our team will be happy to help you. If we are billing your insurance plan, we have a minimum out of pocket fee of $149 per visit.