Reports to: Director of Operations

Position Overview:

Associate Director is a key leadership role responsible for overseeing clinical operations, training, and dispatch support within the organization. This individual will play a vital role in onboarding high-quality healthcare professionals while ensuring they receive comprehensive training to deliver exceptional patient care. Additionally, this role supports field operations and dispatch oversight while maintaining hands-on clinical experience as a field provider one day per week.

Key Responsibilities:

Clinical Training & Development:

• Lead or oversee clinical training programs for physicians, PAs, NPs, paramedics, and dispatchers.
• Develop and maintain training curricula, ensuring competency in both clinical skills and operational protocols.
• Conduct ongoing education, skills assessments, and performance evaluations to uphold care quality standards.
• Work closely with medical leadership to implement best practices and continuous education initiatives. (CME, Call Audit events).
• Assist with Field evaluation and QA/QI as well as oversee and assist field training officers to get new hires ready to be independent.

Operational Support & Dispatch Oversight:

• Assist the Director of Operations with oversight of field operations, dispatch and Logistics.
• Ensure dispatchers and field teams operate efficiently, meeting patient care and safety standards.
• Identify and address operational challenges to optimize workflow and resource allocation.
• Support protocol development and compliance with clinical and operational standards.
• Keep up to date with best practices and technology and assist with implementation.
• Assist with oversight of logistics and fleet management. Ensure units are operating daily with everything they need.
• Assist with maintenance of equipment and tech updates when needed.
• Assist with inventory management and par levels at each office location.
• Assist with maintenance and preventative maintenance of vehicles and ensuring compliance with all DMV guidelines and updates.

Field Clinical Role:

• Maintain active clinical experience by working as a field provider one day per week (PA, NP, or paramedic).
• Provide direct patient care, ensuring alignment with company clinical protocols.
• Serve as a role model for best practices, patient interaction, and adherence to company guidelines.
• Assist in the field when surge capacity is met and cover call outs as necessary.

Qualifications:

• Clinical licensure as a Paramedic.
• Experience in clinical recruitment, training, and leadership preferred.
• Strong background in medical education, mentorship, or training program development.
• Experience in field operations, dispatch management, or EMS administration is a plus.
• Excellent communication, organizational, and leadership skills.
• Ability to multitask, problem-solve, and work collaboratively in a dynamic environment.

Compensation & Benefits:

• Competitive salary based on experience.
• Opportunities for professional development and leadership growth.
• Benefits package including health insurance, PTO, and retirement plans.
• Performance based bonus structure.

This role is critical in ensuring our team is well-trained, well-supported, and well-equipped to provide high-quality care. If you're passionate about clinical leadership, education, and operational excellence, we encourage you to apply.